Responsible Gambling
Gambling should always remain a form of entertainment, not a way to make money or solve financial difficulties. We are committed to promoting responsible gambling and supporting players in maintaining control over their activity. Our policies are aligned with the standards set by the UK regulatory framework, including requirements established by the UK Gambling Commission.
Our Commitment to Player Protection
We operate in accordance with the principles of fairness, transparency and consumer protection. This includes providing clear information about products, enforcing strict age verification procedures, monitoring unusual behaviour patterns and offering tools that help players manage their gambling responsibly.
Player Control Tools
To help you stay in control, we provide a range of responsible gambling tools directly within your account:
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Deposit limits to control how much you can add to your account over a set period.
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Loss limits to restrict how much you can lose within a chosen timeframe.
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Session reminders to notify you how long you have been playing.
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Cooling-off periods allowing you to take a short break from gambling.
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Self-exclusion options for longer-term suspension of your account.
We encourage all players to review and, where appropriate, activate these tools as a proactive measure rather than waiting for gambling to become problematic.
Self-Exclusion and National Schemes
If you feel that gambling is negatively affecting your life, you can choose to self-exclude from your account immediately. In addition, UK players may register with GamStop, the national self-exclusion scheme, which restricts access to all licensed online gambling operators in Great Britain.
Support Organisations
If you require confidential advice or support, you can contact independent organisations that specialise in gambling-related harm:
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BeGambleAware – provides free information, advice and support for individuals affected by gambling.
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National Gambling Helpline – offers confidential support and guidance.
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GamCare – provides counselling and practical help for those experiencing gambling harm.
Seeking support is a sign of strength, not weakness. Assistance is available for both players and affected family members.
Underage Gambling Prevention
Gambling is strictly prohibited for individuals under 18 years of age. We conduct robust identity and age verification checks and may request documentation before allowing access to real-money gaming. Parents and guardians are advised to use parental control software to restrict access to gambling websites.
Recognising the Signs of Problem Gambling
Warning signs may include spending more money or time than intended, chasing losses, hiding gambling activity from family or friends, or using gambling as an escape from stress or financial pressure. If any of these apply, we strongly recommend activating account controls and seeking professional support.
Our Ongoing Responsibility
Responsible gambling is not a one-time feature but an ongoing commitment. We continuously review our policies, monitoring systems and customer protection measures to ensure alignment with regulatory expectations and best practice standards. Our goal is to provide a safe, transparent and controlled environment for all players.